Support

Answers to the questions we hear most. If yours is not here, get in touch.

Contact: asc.is/support, where you can chat with us or send a message.

To help us help you, tell us your device (for example iPhone 16 or MacBook Air M2), its iOS, iPadOS or macOS version, and what happened just before the problem.

Purchases

Restoring a purchase

Tap the menu button (☰) on the map, or Menu on the New City screen, then Restore Purchase. On Mac, use that same in-game button: the City menu in the menu bar does not include Restore Purchase. Make sure you are signed in to the same Apple Account you bought with. Purchases restore on every iPhone, iPad and Mac signed in to that account.

What can be shared with a family group is listed on Digicity's App Store page, under In-App Purchases. If sharing matters to you, check there before buying.

Refunds

Apple handles every App Store payment, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Saving your cities

My city disappeared

Without the Saving purchase, Digicity cannot save. If the app is closed, or the system ends it while you are in another app, that city is gone and cannot be recovered. This is how the free game works, and it is explained on the first screen you see. With Saving, you can save as many cities as you like from the menu button (☰) on the map, or Menu on the New City screen and load them later. Saving and Ultimate include device-local autosaves, enabled by default, with up to three recent recovery versions per city history. Recover a checkpoint from the city menu. Named saves stay separate, and force quitting can lose changes after the last successful autosave.

Keeping cities in iCloud

Once you own Saving, open the menu button (☰) on the map, or Menu on the New City screen and turn on Keep my cities in iCloud. Do this on each device, and your saved cities appear on every device signed in to the same Apple Account. The switch needs iCloud to be signed in on the device. A city that has not finished downloading is marked as downloading until it arrives.

Game languages

Digicity is available in English, German, French, Italian, Spanish and Dutch. It follows your supported device language and uses English as the fallback. Choose another supported app language in Settings. We use AI to translate from English; translations may contain mistakes, and English is the original source. To suggest a better wording, open Translation feedback in the city menu: it prepares a report and copies it, so you can paste it into a message to us at asc.is/support.

Devices

iPhone: iOS 26.0 or later.
iPad: iPadOS 26.0 or later.
Mac: macOS 26.0 or later on a Mac with Apple M1 chip or later.

Playing on iPhone

On iPhone, Digicity plays in landscape only. Hold the phone sideways. Tap Build to browse categories, then choose the tool you want. The drawer closes after you select a tool. One blue back control returns to the previous level, then closes Build from the top level.

It is the same app and the same purchases as on iPad and Mac. If you bought Saving or an era on another device, tap Restore Purchase on the iPhone; with Keep my cities in iCloud turned on on both, your saved cities appear there too.

Moving the map without building

After choosing a tool, dragging with one finger places it. Tap Pan map before dragging to move around instead. The HUD names the active tool so you can check what a touch will do. A brief scrolling hint appears when more menu options are below the visible area.

Playing on Mac

Digicity runs on Macs with Apple silicon (M1 or later) and macOS 26.0 or later. Find it in the Mac App Store under iPhone & iPad Apps; it is the same app and the same purchases as on iPhone and iPad. Intel Macs are not supported.

Accessibility

Digicity is built with VoiceOver labels on its controls, and keyboard shortcuts work throughout, including the space bar to pause and resume. It has not been through a full VoiceOver audit. If a screen does not read the way it should, tell us — that is a bug and we will fix it.

Testing the beta

Digicity has a public TestFlight beta and anyone can join it. Install Apple's TestFlight app on the iPhone, iPad or Mac you want to test on, then open testflight.apple.com/join/ueaq8JD1 on that device and accept the invitation. You never have to, though — the App Store copy is the finished game, and the beta is only for seeing the next version early.

Three things about it are Apple's rules rather than ours. A beta build replaces your App Store copy of Digicity on that device; downloading Digicity from the App Store again puts the released version back. Each build stops opening within 90 days of being uploaded, so a beta needs updating from TestFlight now and then. Purchases made in a beta are free and do not carry over to the App Store version, so buy Saving or an era from the released game, not from a beta.

A beta build is unfinished by definition, and it can have bugs the released game does not. Report one from inside TestFlight, or from the beta itself by taking a screenshot and sharing it as beta feedback, or tell us — all three reach us, and the last one lets us write back.